Cancellation policy

Subscriptions

Certain products may be offered through an automatically renewing subscription. By purchasing a subscription, you authorize Averene to charge the payment method provided at the selected delivery frequency until the subscription is cancelled.

The subscription price, billing frequency, and applicable discount will be displayed at the time of purchase. By completing your purchase, you acknowledge and agree that your subscription will automatically renew and that your payment method will be charged for each renewal unless the subscription is cancelled at least seven calendar days before the next scheduled billing date.

Subscriptions may be cancelled by contacting us at shopaverene@gmail.com. Cancellation requests must be received at least seven calendar days before the next scheduled renewal date. Requests received fewer than seven calendar days before the scheduled renewal date, or after the subscription order has been processed, will take effect for the following billing cycle.

Cancelling a subscription does not cancel, refund, or recall an order that has already been processed, fulfilled, or shipped.

Refunds are available only on the first order placed under a subscription, including where the first order was purchased using discounted subscription pricing. The first subscription order must meet the eligibility requirements and remains subject to the $10 return shipping fee, $5 processing fee, and all other conditions outlined in this Refund Policy.

All subsequent subscription orders are final sale and are not eligible for a return or refund, except where required by applicable law or where an order is damaged, defective, incorrect, or not delivered.

The subscription refund terms in this section apply instead of the Promotional Orders terms for the first subscription order only. All other discounted subscription orders remain final sale.

Customers must contact us at shopaverene@gmail.com to request a subscription cancellation, return, or refund. Items returned without prior authorization will not be accepted.

Customers are responsible for ensuring that their payment information, shipping address, product selection, and delivery frequency are accurate before each renewal date. Averene is not responsible for orders sent to an incorrect address or processed using outdated customer information where the customer did not update their subscription details before the renewal date.

We may send subscription confirmations, renewal notices, payment confirmations, shipping notifications, and cancellation confirmations to the email address associated with your order. Customers are responsible for maintaining an active and accurate email address.

We reserve the right to modify subscription pricing, discounts, products, or delivery frequencies. Where required, customers will be notified before any material change takes effect. Continued use of the subscription after notice of a change constitutes acceptance of the updated terms.

We reserve the right to suspend or cancel a subscription due to payment failure, suspected fraud, abuse of promotional offers, misuse of the subscription program, or violation of these terms.